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Terms of Service

Know How Trading B.V.
Chamber of Commerce number: 70367973
Established in Roosendaal

The Dutch text shall prevail.

A. GENERAL

Article 1 – Definitions

Know How Trading: Know How Trading B.V. and its affiliated companies.
Customer: any natural person or legal entity that enters into an agreement with Know How Trading.
Consumer: a natural person who is not acting in the exercise of a profession or business.
Business buyer (B2B): a Customer acting in the exercise of a profession or business.
Products: all goods, including containers.
Services: all work and additional services, such as transport.
Agreement: any agreement, including agreements concluded via the webshop.
Contract Sum: the agreed consideration.

Article 2 – Applicability

These terms and conditions apply to all offers, webshop orders, and agreements.

Deviations are only valid if confirmed in writing.

The Customer’s general terms and conditions are expressly rejected.

If any provision is found to be null and void, the remaining provisions shall remain fully in force.

Article 3 – Formation of the Agreement

An agreement is formed:

  • by written confirmation; or

  • by digital order confirmation via the webshop; or

  • by commencement of performance.

The digital order confirmation shall be deemed equivalent to written confirmation.

Know How Trading reserves the right to refuse an order.

B. PRICES AND PAYMENT

Article 4 – Prices

All prices are exclusive of VAT.

Delivery is made as standard Ex Works (EXW), unless otherwise agreed.

Transport arranged by Know How Trading is carried out at the Customer’s expense and risk.

Cost price increases beyond our control may be passed on.

In the event of a price increase of more than 10%, the Consumer has the right to terminate the agreement.

Article 5 – Payment

Invoices must be paid within 8 days, unless otherwise agreed.

In the event of late payment, default shall occur by operation of law.

Statutory interest and collection costs shall be payable.

In the event of insolvency or bankruptcy, all claims shall become immediately due and payable.

C. DELIVERY AND RISK

Article 6 – Delivery

Delivery is made Ex Works, unless otherwise agreed in writing.

If transport is arranged:

  • it is carried out at the Customer’s expense and risk;

  • no insurance will be taken out.

Delivery times are indicative and are not strict deadlines.

Partial deliveries are permitted.

Article 7 – Inspection and Complaints

The Customer must inspect the Products immediately upon delivery for visible defects.

Visible defects must be reported immediately.

Non-visible defects must be reported no later than within 8 working days.

After 3 months, all rights to complain shall lapse.

Complaints do not suspend the payment obligation.

Returns are only possible after written notification.

For Consumers, the statutory right of withdrawal applies additionally as set out below.

D. RIGHT OF WITHDRAWAL — CONSUMERS ONLY

Article 8 – Statutory Right of Withdrawal

The Consumer has the right to withdraw from the agreement within 14 days after delivery without giving any reason.

Withdrawal must be made in writing.

The container may only be inspected as it would be in a physical store.

Use for storage, rental, placement, or modification shall be considered use beyond inspection.

The Consumer is liable for any depreciation in value resulting from use beyond inspection.

Return transport is entirely at the Consumer’s expense and risk.

Refunds will be made within 14 days after receipt and inspection.

The right of withdrawal does not apply to:

  • Business buyers

  • Custom-made containers

  • Personalized containers

  • Containers that have been structurally integrated or anchored

E. LIABILITY

Article 9 – Limitation of Liability

Liability is limited to the amount paid out under the insurance policy.

If no insurance payout is made, liability is limited to the Contract Sum.

Consequential damage is excluded, including:

  • loss of profit

  • loss of turnover

  • damage caused by delay

  • damage to the contents of containers

No liability is accepted in the event of improper use.

The Customer indemnifies Know How Trading against third-party claims.

F. RETENTION OF TITLE

Article 10

Products remain the property of Know How Trading until full payment has been made.

In the event of non-payment, the goods may be repossessed.

The Customer may not dispose of the Products as long as the retention of title applies.

Products must be adequately insured.

G. WARRANTY

Article 11

Know How Trading guarantees that the Product corresponds to the agreement upon delivery.

Any manufacturer’s warranty is passed on unchanged.

The warranty is limited exclusively to repair or replacement, at the discretion of Know How Trading.

H. BUY-BACK ARRANGEMENT — NON-BINDING

Article 12 – Buy-Back Guarantee

From 5 years after purchase, the Customer may submit a written buy-back request.

Buy-back is not automatic and is entirely non-binding.

No buy-back price is guaranteed in advance.

Assessment will be based on:

  • technical condition

  • visual condition

  • normal wear and tear

  • any modifications

  • market value at that time

Containers may be excluded in the event of:

  • structural modifications

  • permanent anchoring

  • serious damage

No rights may be derived from this arrangement without written confirmation.

I. FORCE MAJEURE

Article 13

Force majeure means any circumstance beyond reasonable control.

In the event of force majeure, performance may be suspended or the agreement may be terminated without any liability for damages.

J. CANCELLATION

Article 14

Business buyers may cancel only with written consent.

In the event of cancellation by a business buyer, a termination fee of 30% applies.

For Consumers, only the statutory right of withdrawal applies.

K. RENTAL AND SAFEKEEPING

The provisions from the original terms and conditions regarding rental, insurance, return, safekeeping, pledge rights, and rights of retention shall remain fully applicable.

L. LAW AND JURISDICTION

Article 15

All agreements are governed by Dutch law.

Disputes shall be submitted exclusively to the competent court in Breda.

The Vienna Sales Convention is excluded.

Final Provision

By placing an order via the webshop, the Customer declares that they agree to these general terms and conditions.